Frequently Asked Questions

If you are not satisfy with these answers, Feel free to Contact Us or mail us at support@foodhuborders.com We are here to help you.

General
What is a Custom Order Request?
A custom order request allows you to order unique items tailored to your preferences from various restaurant and retail stores.
Can I customize the items I order?
Yes, you can customize items to your liking. Add special instructions, select options, and make requests to tailor items to suit your taste.
How do I provide feedback on my custom order experience?
Contact Us via our online form, or email us at order@foodhub.bm to tell us about your experience.
What if I have a problem with my custom order request?
Contact Us via our online form, or email us at order@foodhub.bm to tell us about your experience.
Order Requeste
How do I place a custom order request?
There are only few steps to follow:

  • Select a restaurant from the list
  • Choose the items you want
  • Customize them as desired
  • Add them to your Cart or Wish List
  • Add additional items or Checkout
  • When completed, proceed to Place Order Request
Can I order more than one item in an order?
Yes. Many options exist. For example, you can order more than one set of cupcakes, or a combination of items such as a cake, cookies and cupcakes.
Can I order items from different shops in a single order?
To order items from a different brand, once you placed an order from one brand and your cart is empty, simply start a new order request from the additional shop.
Is there a limit to the number of items I can order?
No, You can add as many items as you wish to your cart.
How do I track the status of my custom order requests?
You can track the status of your orders in the order history from the "My Orders" section of your account. We provide updates from order confirmation to delivery.
Can I cancel or modify a custom order request after it's placed?
Depending on the brand's policies, you may be able to cancel or modify your order within a specific time frame. Check with the brand or refer to our cancellation policy.
What if I have dietary restrictions or allergies?
You can specify any dietary restrictions or allergies during the customization process. Brands will do their best to accommodate your requirements. -
What are some advantages for ordering online with FoodHub?
  • Gift options: Send an item as a surprise gift to someone in a different location
  • Time-saving: No need to travel to a physical store, saving you time and effort
  • Convenient: Order from anywhere, anytime. 24hrs a day including nights, weekends and holidays
  • Wide variety: Select from various shops (coming soon) offering many choices, flavors and sizes
  • Easy Customization: User-friendly options to design your order and personalize your selections
  • Special occasions: Select themed items for specific holidays or events
  • Inspirations: Easily upload a photo, image or drawing to help communicate your design preferences
  • Special dietary needs: See options for dietary restrictions like gluten-free or vegan
  • Order in advance: Place your order well in advance, ensuring availability for your desired date
  • Special add-ons: Order additional items like candles, balloons, cards and cutlery to accompany your order.
  • Wish list comparison: Save orders to your own wish list for later consideration
  • Delivery options: Request island-wide delivery services, bringing your order right to your doorstep
  • Special offers: Check for exclusive online promotions and discounts
  • Easy reordering: Recall and reorder favourite items for future occasions
Wishlist/Cart
What is a wishlist in the custom order request application?
A wishlist () is a feature that allows you to save items you're interested in ordering for later.
What is a Cart in the custom order request application?
A cart () is a feature that allows you to add items to a list in preparation to place an order.
How do I create a wishlist?

To create a wishlist, First log in to your account, browse the items, and customise it and then their are two ways to add item to wishlist

1. You can add item to wishlist directly from the summary page

2. you can also move item from cart to wishlist

How can I view and manage my wishlists?
You can access and manage your wishlists from clicking on a Wishlist icon () from top right beside Cart icon
How can I view and manage my cart?
You can access and manage your cart from clicking on a Cart icon () from top right in header
Can I order items directly from my wishlist?
Yes, you can move items from your wishlist to your cart and proceed to place order request.
Can i edit items are in the wishlist/Cart?
Yes. All items can be edited, ordered or deleted.
How long are items stored in my wishlist/Cart?
Items are usually stored in your wishlist/cart until you choose to remove them, even if you log out or close the application.
What if an item in my wishlist/cart is no longer available from the brand?
If an item becomes unavailable, a representative of the store will contact you.
How do I clear my wishlist/Cart or remove items from it?
Just go to Wish List/Cart by clicking on it's icon, then find the button "Empty Wish List/Cart" to clear all items at once or individually one at a time.
Account
Do i need an account to request an order?
Yes, having an account is necessary to place orders. It helps you track your orders, save preferences, and receive updates.
How do I create an account?
To create an account, click on the "Sign Up" option and provide the required information.
Can I change my account information, such as my mobile or password?
Yes, you can update your account information in the "Account Settings" section. Please note you will not be able to update your email without creating a new account.
What should I do if I forget my password?
Should you forget your password, click the "Forgot Password" link on the login page, enter the email used to setup your account, then enter the One Time Password (OTP) sent to your email address.
Is my account information secure?
Yes, we take the security of your account information seriously. We use encryption and security measures to protect your data.
Can I use the same account to place orders request from different brands?
Yes, your account allows you to place orders request from multiple stores however, you can order from only one store at a time.
What should I do if I encounter technical issues with my account or orders?
Contact Us via our online form, or email us at order@foodhub.bm to tell us about your experience.